tag:blogger.com,1999:blog-7952172101635583462.post1197995691121802105..comments2023-10-05T12:57:14.984-04:00Comments on Doug Rice: How Does That Make You Buy?: Forgiveness and Empathy in SellingDoug Ricehttp://www.blogger.com/profile/13545326981380352615noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7952172101635583462.post-15353729486197197692011-11-04T07:24:31.511-04:002011-11-04T07:24:31.511-04:00Thanks for the comment, Cara! It can be hard somet...Thanks for the comment, Cara! It can be hard sometimes to swallow our pride and give a rude person the benefit of the doubt. But you're right. Kindness softens hearts and lowers barriers. You can't put out a fire with more fire. Thanks for stopping by!Doug Ricehttp://www.howdoesthatmakeyoubuy.comnoreply@blogger.comtag:blogger.com,1999:blog-7952172101635583462.post-26366194776624047372011-11-04T03:33:58.396-04:002011-11-04T03:33:58.396-04:00Great point Doug! I've learned that customers ...Great point Doug! I've learned that customers don't react angrily or get impatient for no reason. There's always something going on inside of them that maybe has nothing to do with us, but is affecting the way they interact with us. I've found that an attitude of kindness goes a long way in helping them open up about what may really be bothering them.Cara Cellihttp://carouselsalesblog.blogspot.comnoreply@blogger.com